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国家开放大学22秋商务英语4单元自测1-8[参考答案]

时间：2022-12-13  作者:在线  来源：互联网  点击： 次  

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国家开放大学22秋商务英语4单元自测1-8[参考答案] 单元自测1（10分） 试卷总分:100 得分:100 一、选择填空题（每题10分，共5题） 1.—__________________ — Sure, no problem. First, go see Cindy and tell her where you're going and when. A.

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国家开放大学22秋商务英语4单元自测1-8[参考答案]
单元自测1（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.—__________________
— Sure, no problem. First, go see Cindy and tell her where you're going and when.
A.Will the company reimburse everything
B.Will I use the card for everything
C.Can you fill me in
 
2.—__________________
— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.
A.How would you like to go
B.Where shall I make hotel reservation
C.When do you plan to leave
 
3.We used to ____________ cash advances.
A.had
B.having
C.have
 
4.You can download and print off the ____________ online.
A.from
B.form
C.formal
 
5.Can you fill me ____________  I need some detailed information.
A.in
B.up
C.out
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.阅读理解：根据文章内容，完成选择题（每题10分）。
 Schengen Visa Application Steps
 
 
　　Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.
　　●If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
　　●If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.
　　●If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.
　　Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online.
　　Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:
　　●A valid national passport
　　●Evidence showing the purpose of your trip (e.g. hotel reservations)
　　●Proof of medical insurance
　　●A round-trip travel ticket
　　●Proof of funds
　　Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.
 
 
 This passage is mainly about    1    .
A. what is a Schengen visa
B. who can apply for a Schengen visa
C. how to apply for a Schengen visa
 
2. If you are intending to visit two or more Schengen countries, you will need to send your application    2    .
A. to the embassy or consulate of the country that shall be your main destination
B. directly with the embassy or consulate of that particular country
C. to the embassy or consulate of the first Schengen country on your travel itinerary
 
3. You can download and print off the form    3    .
A. via your phone
B. on the Internet
C. by your friends
 
4. You are required to show the following documents EXCEPT    4    .
A. a round-trip travel ticket
B. a valid national passport
C. a birth certificate
 
5. The processing time is    5    per embassy.
A. different
B. the same
C. similar
(1).__1__
A.A
B.B
C.C
(2).__2__
A.A
B.B
C.C
(3).__3__
A.A
B.B
C.C
(4).__4__
A.A
B.B
C.C
(5).__5__
A.A
B.B
C.C
 
 
单元自测2（10分）
试卷总分:100  得分:100
 
一、选择填空题（每题10分，共5题）
 
1.— What does the customer's complaint say
— _________________.
A.He says he will write us a thank-you letter
B.He says he hasn't gotten back the monitor for repairs
C.He wants to know whether we could give him a discount
 
2.— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this
— _________________.
A.Well, I wonder whether the recent layoffs are affecting the quality of our customer service
B.What do you think But I have no idea
C.That's the client's own problem, I guess
 
3.If any of the articles are damaged during move, you may make a _________ for compensation with our company.
A.request
B.demand
C.claim
 
4._________ the situation may be, make sure that you don't leave your customer with an unanswered question.
A.Whatever
B.Whenever
C.However
 
5.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.
A.expire
B.express
C.exact
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.阅读理解：根据文章内容，判断正误（每题10分）。
 The Feel Good Factor in Customer Service
 
 
　　A challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factor”. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows:
　　Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say “I don’t know”, but it should always be followed up by “but let me find out” or possibly “but this person will be able to assist you”. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
　　Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
　　Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the “Feel Good Factor” that you are searching for.
 
 The goal of customer service is to give customers an experience that meets their expectations.   1   
 
2. Leave your customer with an unanswered question is unacceptable.   2   
 
3. Both positive body language and negative body language are necessary in customer service.   3   
 
4. Eye contact is one of the most important aspects of positive body language.   4   
 
5. The underlined “going the extra mile to help them” in the last paragraph means “going a long way to help them”.   5
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
 
 
单元自测3（10分）
试卷总分:100  得分:null
 
一、选择填空题（每题10分，共5题）
 
1.—I'll be away on a business trip. Would you mind signing for my express delivery
—________________.
A.have no time
B.I'd rather not
C.I'd be happy to
 
2.—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.
—____________. I'll call you tomorrow.
A.Sorry, it's not clear
B.That sounds all right
C.Sorry, we didn't discuss about that
 
3.That might be acceptable ______ you handle the insurance fees.
A.if
B.whether
C.even if
 
4.To attract investors, the government has _____ its tax and labor laws.
A.adapted
B.applied
C.adjusted
 
5.When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.
A.get
B.gets
C.got
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.翻译：为句子选择正确的翻译（每题10分）。
 
 
 By understanding how non-verbal communication works, a negotiator must be able to understand the information the other participants are giving out non-verbally.   1   
 
A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。
B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。
C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。
 
2. Look the person in the eye with honesty and respect.   2   
 
A．用诚实和尊敬看待这个人。
B．诚实而尊敬地注视这个人。
C．诚实并尊敬地用眼看这个人。
 
3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room.   3   
 
A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。
 B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。
 C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。
 
4. This is because whoever controls the start of the negotiations tends to control where they end.   4   
 
A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。
 B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。
C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。
 
5. The negotiation table can be loaded with agendas, egos and emotions.   5   
 
A．谈判桌承载着议事日程，自我意识和各种情绪。
B．谈判桌负荷着议事日程，自尊心和不同情绪。
C．谈判桌充满了议事日程，自我意识和情感。
(1).__1__
A.A
B.B
C.C
(2).__2__
A.A
B.B
C.C
(3).__3__
A.A
B.B
C.C
(4).__4__
A.A
B.B
C.C
(5).__5__
A.A
B.B
C.C
 
 
单元自测4（10分）
试卷总分:100  得分:null
 
一、选择填空题（每题10分，共5题）
 
1.—I am going to ask for a pay rise.
—_________.
A.I don't think you are worth
B.Let me pay for it
C.I think you may talk to your boss
 
2.—How was your trip to London, Jane
— ___________.
A.Oh, wonderful indeed
B.By plane and by bus
C.The guide showed me the way
 
3.Some in the market now want government _____ in order to reduce costs.
A.regulation
B.regulate
C.regular
 
4.We didn't understand how difficult it was to ____ such a breakfast.
A.district
B.distribute
C.distract
 
5.Some of the _____ solutions will support these requirements better at the moment.
A.property
B.prosperity
C.proprietary
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.阅读理解：根据文章内容，判断正误（每题10分）。
 Four Tips for Becoming a Franchisee
 
　　If you want to become a franchisee, the tips below can help you to find the perfect opportunity.
　　Be focusd on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals.
　　Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community.
Make sure the franchisor has experience. Before signing on to a franchise, it is essential to ask the franchisor about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.
　　Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected.
 
 
 
 Decide on a business with learning or seeing what the day-to-day will look like.   1   
 
2. Before you've determined what role you want in a franchise, it's time to start the business.   2   
 
3. Before signing on to a franchise, the essential job is to ask the franchisor about the executive team and its past industry experience.   3   
 
4. The first thing to look at is how long a franchise would take to purchase.   4   
 
5. To make sure that when you want to leave the business, you have made enough money and you are satisfied with that.   5   
 
 
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
 
 
单元自测5（10分）
试卷总分:100  得分:null
 
一、选择填空题（每题10分，共5题）
 
1.—Are the Project Managers sharing information and contacts and so on
— ________ .
A.Yes, there's really nothing to worry about
B.Yes, they hesitate to do it
C.No, they are doing very well
 
2.—Are the Project Managers linking up OK
—They seem to be, yes._________ .
A.One of them hopes to quit now
B.There's been a good atmosphere at the first management meetings
C.They don't seem to know each other
 
3.Teammates who have team spirit are more satisfied ______ their team activities.
A.to
B.with
C.at
 
4.Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.
A.mood
B.state
C.situation
 
5._______ you have a job, you may be in the market for another one.
A.Even if
B.When
C.Since
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.阅读理解：根据文章内容，选择正确答案（每题10分）
 
Team Spirit
 
 
　　Team spirit can make or break a team. Teammates who have team spirit are better able to work together and achieve team goals. They are also more satisfied with their team activities. John Wooden, a former basketball coach at UCLA, said, “Team spirit means you are willing to sacrifice personal considerations for the welfare of all. That defines a team player.” There are certain skills team members develop that serve as good examples of team spirit.
　　Cooperation
　　Cooperating is simply working together as teammates for the good of the team. Cooperation is a skill that team members can sharpen during practice. For example, basketball players must practice passing the ball in different plays and situations. Team efficiency is directly related to the cooperation of its members. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team.
　　Motivation
　　Team members must fulfil their duties with their full efforts. Staying motivated shows team spirit because it shows that you want the team to do well. This includes being motivated to give your best in practice and in competition, as well as outside of team activities. For example, a baseball player can show team spirit by being motivated to practice his swing outside of practice.
　　Respect
　　Respect for your fellow team members is a must. You can show respect to your teammates by treating everyone fairly and equally. Teammates also respect each other by allowing everyone to participate. Respecting fellow teammates keeps everyone in a good mood and encourages overall team spirit. For example, people can show team spirit through respect by encouraging other team members who might be struggling.
 
 
 
 Teammates who have team spirit    1    .
 A. can break a team
 B. are better able to work together and achieve team goals
 C. are less satisfied with their team activities
 
2. According to the article, team spirit means    2    .
 A. cooperation and motivation
 B. motivation and respect
 C. cooperation, motivation and respect
 
3. Cooperation is a skill that    3    .
 A. can be sharpened during practice
 B. is born with
 C. everyone should have
 
4. Being motivated means    4    .
 A. you should compete with others
 B. you should practice swing outside of practice
 C. you should give your best in any circumstances
 
5. Respecting your teammates    5    .
 A. can treat everyone fairly and equally
 B. can keep everyone in a good mood
 C. can discourage overall team spirit
(1).__1__
A.A
B.B
C.C
(2).__2__
A.A
B.B
C.C
(3).__3__
A.A
B.B
C.C
(4).__4__
A.A
B.B
C.C
(5).__5__
A.A
B.B
C.C
 
 
单元自测6（10分）
试卷总分:100  得分:null
 
一、选择填空题（每题10分，共5题）
 
1.— Looking at this, if my calculations are correct, we are about five thousand dollars over budget.
— That's right.__________.
A.It will cost about eight percent more than initially projected
B.We will need another four thousand dollars to cover the cost
C.It's going to cost about five thousand more to complete the first order
 
2.—Did you get your financial records into shape for your audit next month
— _______. Keeping a strict account of all our incoming and outgoing is not an easy task.
A.It seems our records are always a little incomplete
B.It's a piece of cake
C.I'm still working on ironing out a few problems
 
3.Large organizations will find ______ impossible to manage all these data if manual accounting were used.
A.what
B.that
C.it
 
4.Did you get the financial records _______ shape for your audit next month
A.into
B.in
C.from
 
5.For a limited company, this will include the money ______ issuing shares, and is known as the share capital.
A.raise for
B.raised by
C.raising at
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.完形填空：选择正确答案，补全文章（每题10分）。
 Alibaba Seeks to Raise Billions in IPO
 
　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods   1    linking buyers and sellers in the huge Chinese online market. Alibaba is expected to   2    its initial public offering, called an IPO, in September on the New York Stock Exchange.
　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent   3    of the company. That would mean the company could raise   4    $20 billion dollars in the public stock sale.
After the IPO, Alibaba could become one of the most   5    technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.
(1).__1__
A.in
B.with
C.by
(2).__2__
A.sell
B.make
C.go on
(3).__3__
A.share
B.capital
C.profit
(4).__4__
A.as more as
B.as much as
C.as many as
(5).__5__
A.value with
B.valuate
C.valuable
 
 
单元自测7（10分）
试卷总分:100  得分:null
 
一、选择填空题（每题10分，共5题）
 
1.—Amy, do you shop online often
— ______________.
A.No, I don't think so
B.That's a good idea
C.Yes. It's very convenient and the price is often lower than in store
 
2.—Are there any disadvantages to shopping online
—___________. But I think this problem will be solved soon.
A.It makes life easy
B.It takes some time for the stuff you buy online to arrive
C.The stuff you buy online arrives quickly.
 
3.Then your _____will be sold by auction.
A.stiff
B.staff
C.stuff
 
4.I couldn't agree more. That's ______ I only do street shopping.
A.whether
B.because
C.why
 
5.They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight.
A.bargains
B.deals
C.goods
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.翻译：为句子选择正确的翻译（每题10分）。
 
 Shopping online is getting more and more popular.    1   
A. 网上购物越来越流行。
B．网上购物越多，就越受欢迎。
C．越多的网上购物，就越多地得到流行。
 
2. Walmart.com expects to register its biggest Cyber Monday yet, coming off a record Black Friday weekend online.    2   
A．沃尔玛公司期待注册其最大的网购星期一，然而却实现了黑色星期五周末在线记录。
B．沃尔玛公司预测其注册的最大的在线星期一，又突破了黑色星期五周末在线记录。
C．沃尔玛公司要求星期一网络技术注册，再次刷新了黑色星期五周末在线记录。
 
3. Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week, as online deals stretch well beyond Monday.   3   
A. 从塔吉特到西尔斯的零售商们正迅速把网购一星期改为像网购星期一的促销，因为在线交易在星期一之后也很好。
B．从塔吉特到西尔斯的零售商们正迅速把网购星期一演变为网购一星期的促销，因为在线交易除了星期一之外都很好。
C. 从塔吉特到西尔斯的零售商们正迅速把网购星期一发展成为更似网购一星期的促销，因为在线交易在星期一之后也很好。
 
4. The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers.    4   
A．在线市场部分销售状况良好，原因是消费者去这些网站购买普通零售商店在售的畅销产品。
B．在线市场销售状况良好，部分原因是，消费者去这些网站购买普通零售商店在售的畅销产品。
C．在线市场销售状况良好，原因是部分消费者去这些网站购买普通零售商店在售的畅销产品。
 
5. Click the button “buy” or “add to my shopping cart” to continue shopping other items or check out.    5   
A. 点击按钮“购买”或“加入购物车”，继续购买其他商品或检查商品。
B．点击“购买”按钮或“加入购物车”，继续购买其他商品或结账离开。
C．点击“购买”或“加入购物车”按钮，继续购买其他商品或办理退货手续。
(1).__1__
A.A
B.B
C.C
(2).__2__
A.A
B.B
C.C
(3).__3__
A.A
B.B
C.C
(4).__4__
A.A
B.B
C.C
(5).__5__
A.A
B.B
C.C
 
 
 
单元自测8（10分）
试卷总分:100  得分:null
 
一、选择填空题（每题10分，共5题）
 
1.—We've done very well so far but if we want to see serious growth ______________.
—Yeah...maybe. But I have my doubts.
A.it might be time to stick to original business model
B.it might be time not to change company model
C.it might be time to ditch our old business model and go public
 
2.—You mean... like becoming a publicly-traded company
—That's right. ______________ .
A.It's something we should give serious consideration to
B.It will still be a privately held company
C.It will become a privately held company
 
3.His method supports Mr Shiller's findings and has ________efforts to predict prices in the financial industry.
A.influenced
B.influentially
C.influence
 
4.Okay, let's say we make a decision _____; what kind of price are we thinking about charging for our stock
A.to go public
B.going public
C.go public
 
5.But Jerry, have you really thought this ______ You would essentially be giving up the company that your great-grandfather built.
A.through
B.of
C.about
 
 
二、阅读理解/翻译/完形填空（题型随机）（共50分）
 
6.完形填空：选择正确答案，补全文章（每题10分）。
 Alibaba Seeks to Raise Billions in IPO
 
　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods   1    linking buyers and sellers in the huge Chinese online market. Alibaba is expected to   2    its initial public offering, called an IPO, in September on the New York Stock Exchange.
　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent   3    of the company. That would mean the company could raise   4    $20 billion dollars in the public stock sale.
After the IPO, Alibaba could become one of the most   5    technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.
(1).__1__
A.in
B.with
C.by
(2).__2__
A.sell
B.make
C.go on
(3).__3__
A.share
B.capital
C.profit
(4).__4__
A.as more as
B.as much as
C.as many as
(5).__5__
A.value with
B.valuate
C.valuable
 

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