国家开放大学22秋管理英语2形考任务[标准答案]

单元自测1（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—I’m terribly sorry that I’ve spilled some coffee on the table.

 

—_________________.

A.I don’t care

B.It doesn’t matter

C.Don’t be sorry

 

2.—Would you like to go to the concert with us

 

—_________________, but I’ve promised to help Jimwith his Chinese. Thank you all the same.

A.I hate concerts

B.I’ll go with you

C.I wish I could

 

3.—I was worried about my math, but Mr. Whitegave me an A.

 

—_________________.

A.That’s an easy course.

B.Congratulations!

C.Mr. White is very good.

 

4.The enemy has strengthened their ______ position.

A.protective

B.defensive

C.offensive

 

5.―Whose textbook is this

 

―It _______ John’s. It has his name on it.

A.can’t be

B.must be

C.mightbe

 

6.二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

 

The houses we live in are very    1    . They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us. When it rains, they keep us from getting wet.

 

Houses are also places    2    we feel safe. People can’t get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers    3    their children there. The children play there. The family eat and sleep under the same roof.

 

Houses are different in many ways. They are made of different things. Some houses are made of wood. Some are made of stones. Sometimes more than one thing is used to make a house.

 

Houses come in different    4    . Some houses have only one room. Some houses have more than one room. Big buildings found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment.

 

Houses are different in the ways they are    5    . Houses in tropic countries can be lightly built. In places where it rains much of the time, houses must keep out the water.

 

take care (“注意”，“当心”，“留心”)

(1).__1__

A.expensive

B.important

C.huge

(2).__2__

A.which

B.that

C.where

(3).__3__

A.care for

B.care about

C.take care

(4).__4__

A.places

B.sizes

C.names

(5).__5__

A.build

B.building

C.built

 

单元自测2（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—？

 

— I haveworkedforIBMfor3years.

A.Do you like your work in IBM

B.Whatisyourworkingexperience

C.Why do you decide to leave IBM

 

2.—Hi, Helen, I’ll have an interview tomorrow. I’m afraid Ican’t make it.

 

—         

A.Sure, you can. Take it easy.

B.I’m sorry to hear that.

C.That’s all right.

 

3.—

 

— MynameisHelen,and Iwasbornin1980.Mymajorwaselectricalengineering.

A.Tell me your name, please.

B.Tellmealittlebitaboutyourself, please.

C.Tell me how old you are, please.

 

4.Hiring the right employee________ you________ a thousand times over in high employee morale.

A.pays…off

B.take…off

C.pays…back

 

5.The candidate should dress in a manner that is appropriate to the position________ heis applying.

A.for which

B.which

C.that

 

6.二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。

 

The old saying “practice makes perfect” applies to interviewing too.    1   

A．古话“曲不离口”也适用于招聘。

B．古话“熟能生巧”对面试准备也是适用的。

C．在申请面试资格时我们常常用到古话“熟能生巧”。

 

2. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.   2   

A．坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。

B．招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。

C．浪费时间和金钱的招聘是不合格的，而且对公司团队精神和士气也会影响。

 

3. The more familiar interviewing feels to you, the less anxiety you will feel with the process.   3   

A．你对面试越熟悉，在面试过程中你的焦虑就会越少。

B．面试中熟人多，面试过程中你焦虑也会少。

C．你熟悉面试多一点，面试中的麻烦就会少一点。

 

4. Stress around interviews is often influenced by our assumptions we make to ourselves about the process.   4   

A．来自面试的压力会影响我们对面试过程的推测。

B．揣测会影响面试压力，我们只要关注过程。

C．我们自己对面试过程的揣测往往会影响面试压力。

 

5. We can’t possiblyget the work doneby October.   5   

A.十月份前我们不可能做完这项工作。

B.十月份前我们不可能做这项工作。

C. 十月份后我们不可能做完这项工作。

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

 

 

单元自测3（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—______________________

 

—It might be a good idea to read some simplified books first.

A.Have the books been sold out

B.What is about this one

C.What books would you recommend

 

2.—Any suggestions for the project

 

—______________________

A.I need your advice on it.

B.I advise you to put more hands in this project.

C.Thanks for your suggestions.

 

3.—______________________

 

—Everything is goingsmoothly.

A.Is everything terrible

B.What do you think of everything

C.How is everything going

 

4.Write the telephone number downyou forget.

A.on case

B.in case

C.under case

 

5.According to theirfeedback sheets, the participants are all _____with the training.

A.satisfied

B.satisfying

C.satisfactory

 

6.二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

 

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.

 

Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.

 

As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance.

 

 

 

Cross training is training an employee to do a different job in a different company.    1   

 

2. Cross training is beneficial not only for managers but also for employees.   2   

 

3. Cross training can apply to almost any position and almost any industry.   3   

 

4. Not all employees are suitable to be cross trained.   4   

 

5. You can decide which employees to be cross trained according to their age.   5

(1).__1__

A.T

B.F

(2).__2__

A.T

B.F

(3).__3__

A.T

B.F

(4).__4__

A.T

B.F

(5).__5__

A.T

B.F

 

 

单元自测4（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—How do you think of the theme of our event

 

— ________________

A.It’s pretty good.

B.I feel so sorry about that.

C.I’d like to have some tea.

 

2.— Let’s make plan first for our events, shall we.

 

—________________

A.Yes, we do.

B.OK, let’s do it.

C.I’d like to.

 

3.— What kind of event are you going to plan

 

—

A.I am a student.

B.A birthday party for my brother.

C.I really love it.

 

4.We should keep in mind the feedback is very helpful for planning future meetings and events.

A.what

B.that

C.when

 

5.They have disagreement __the plan of celebrating the founding of the community.

A.on

B.in

C./

 

6.二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

 

Successful events don't just happen - they're the result of    1    . The    2    the event, the bigger the plan. Just because Christian events are usually run by volunteers doesn't mean you can get away with less planning. The more effort you put in beforehand, the more successful your event will be.Here are the key issues you need to think about when planning your event.

 

Choose an event people want to come to.You don't want people coming to your event just because they're supporting their church. You want them to come because they want to be there, because the event is so compelling they can't afford to    3    it.    4    it's a concert or teaching event, a visiting speaker or a drama production, make sure the content will    5    the people you expect to be there...............

(1).__1__

A.plan

B.planning

C.planned

(2).__2__

A.bigge

B.big

C.large

(3).__3__

A.pass

B.forget

C.miss

(4).__4__

A.what

B.weather

C.Whether

(5).__5__

A.show to

B.appeal to

C.appear to

 

 

单元自测5（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—

 

—Twice a week.

A.How often do you use our company’s product

B.When did you buy our products

C.What did you buy in our company

 

2.—Wouldyou mind filling the questionnaire for me

 

— ________________

A.No problem. Just give me your questionnaire.

B.Sorry,I can’t go there.

C.I really appreciate that.

 

3.—Thank you very much for answering our questions.It really helps our market research a lot.

 

—________________

A.I am sorry to hear that.

B.It’s my pleasure.

C.I don’t think so.

 

4.Questionnaires are not suitable_____some people.

A.in

B.for

C.with

 

5.____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.

A.Compared to

B.Comparing

C.Compare

 

6.二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

 

Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.

 

Keep your questionnaire simple and visually attractive

 

Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:

 

Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to read.

 

Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.

 

White space: Ensure that there is space between questions and sections and don’t make margins too small.

 

Keep questions brief and easy to understand

 

Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire.

 

Make sure questions are in the right order

 

You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.

 

Use open-ended questions properly

 

Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.

 

In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.

 

The questionnaire contains following elements except   1   

 

A. Test.

 

B. Paragraph.

 

C. Address

 

2. In order to keep your questionnaire visually attractive, you should    2   

 

A. Choose different font styles in a questionnaire.

 

B. Write long paragraphs instead of short ones.

 

C. Leave enough space between questions and sections.

 

3. You should start your questionnaire with _______ questions and then move to _______ ones.   3   

 

A. general, specific

 

B. specific, general

 

C. short, long

 

4. What could be the best title for this passage   4   

 

A. Designing an Effective Questionnaire.

 

B. Questionnaire is the best way to collect data from many people.

 

C. Questionnaire benefits our life.

 

5. Which of the following statements is NOT correct   5   

 

A. Questionnaire design skills can be learned in a short time.

 

B. Open-ended questions cannot provide more detailed information, so you’d better not use too many open-ended questions in one questionnaire.

 

C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

 

 

单元自测6（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—I am sorry. Now what were we talking about

 

—.

A.Never mind

B.I don’t remember, either

C.You were saying that you used to be a teacher

 

2.— This jacket is so good.

 

—It’s 200 yuan. I can give you special 20% discount on it.

A.Is it expensive

B.How much is it

C.What color is it

 

3.— How do you like living in Beijing

 

—.

A.It’s different from living in America

B.I have no idea

C.I love it. Beijing is such a beautiful city

 

4.I didn’t do______last week.

A.nothing

B.something

C.anything

 

5.You’d better have your hair _____before going to your friend’s wedding.

A.cutting

B.cut

C.to cut

 

6.二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

 

Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’s house, and he brought it back home with him. Mary loved it and immediately tried to play it. After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gave her the violin----she called it the Erio Sound.

 

Mary’s father    1    .

 

A. bought the violin from a shop

 

B. borrowed the violin from a friend

 

C. got the violin from his aunt

 

2. Mary began to need a better violin when she was about    2    .

 

A. 10

 

B. 11

 

C. 12

 

3. The man at the concert told Mary’s parents that    3    .

 

A. she had real talent

 

B. her voice was very good

 

C. She needed a better teacher

 

4. Mary    4    when she was 16.

 

A. graduated

 

B. set up her own group

 

C. had a new violin

 

5. Eric Sound was the name of    5    .

 

A. Mary’s violin

 

B. Mary’s music group

 

C. Mary’s friend

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

 

 

单元自测7（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—

 

— Neither do I. Look at our community, it is such a mess.

A.Our service center don’t offer much help for us.

B.Ireally don’t think our service center is satisfying.

C.I’m slightly satisfied with our service center.

 

2.—Hello, is that service center The elevator of our apartment doesn’t work.

 

—         

A.Oh, Idon’t know what’s wrong with it.

B.Sorry, I’ll have it checked out at once.

C.Ok, Isee.

 

3.—Why do you look unhappy. What’s the matter

 

—.

A.I’m satisfied with the good performance of the radio I’ve just bought.

B.I’m glad to have bought this radio at such a price.

C.I’m rather disappointed with the poor quality of the radio I’ve just bought.

 

4.We are under ______to finish the task within such limited time.

A.line

B.pressure

C.expectation

 

5.It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.

A.suggesting a possible solution

B.suggest a possible solution

C.suggested a possible solution

 

6.二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

 

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

 

Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

 

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.

 

3. Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

 

4. Use questionnaires and surveys.This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

 

5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

 

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

 

 

 

1. Hotel customers and hotel staff think the same about breakfast.   1   

 

2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.   2   

 

3. It’s not necessary to know about the customers’ needs and preferences.    3   

 

4. Questionnaires are useful in getting feedback from customers.   4   

 

5. Front-line staff have nothing to do with improving customer service.   5

(1).__1__

A.T

B.F

(2).__2__

A.T

B.F

(3).__3__

A.T

B.F

(4).__4__

A.T

B.F

(5).__5__

A.T

B.F

 

 

单元自测8（10分）

试卷总分:100  得分:100

 

一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

 

1.—Good morning, Sunshine Community Center! May I help you

 

—.

A.I’d like to book one air ticket

B.I’m glad to introduce myself to you

C.I need a plumber to repair the water pipe in my kitchen

 

2.—

 

—It will take at least two weeks.

A.How soon will you finish our annual report

B.When will you finish our annual report

C.How long have you finished our annual report

 

3.—

 

— It costs us ten thousand dollars.

A.How many does the printing of the annual report cost

B.What does the printing of the annual reportmake

C.How much does the printing of the annual report cost

 

4.When reading the annual report, we should look out______the areas where the company did not comply with the regulations.

A.at

B.for

C.on

 

5.If I _____ you, I _____ more attention to the independent auditors’ reportand financial statementsin the annual report.

A.was; shall pay

B.am; will pay

C.were; would pay

 

6.二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

 

An annual report provides    1    information about an organization. People read annual reports in different ways. Some even    2    to start at the back and work their way to the beginning. It makes    3    difference how you read them as long as you get the essential points of the business and its financial condition.

 

However, there is a good way to solve these reports that is    4    most efficient and most effective. You can’t possibly go any further in your research    5    knowing what the company does! How can you insure that you have understood the report Just ask yourself if you understand what the company does and who its customers are.

(1).__1__

A.useful

B.useless

C.usefulness

(2).__2__

A.prefer

B.will

C.have

(3).__3__

A.big

B.each

C.no

(4).__4__

A.at

B.both

C.either

(5).__5__

A.with

B.without

C.in order to